Privacy Policy

Effective Date: September 22, 2026
Last Updated: September 22, 2026

Melody Water Solutions LLC (“Melody Water,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit melodywater.com, submit a form, communicate with us, request a water assessment, or use our services.

1. Information We Collect

Information You Provide

We may collect information you voluntarily provide, including:

  • First and last name

  • Telephone number

  • Email address

  • Address, ZIP code, or service location

  • Appointment availability

  • Information about your home, water conditions, water concerns, or existing equipment

  • Messages, photographs, documents, or other information you send us

  • Service, warranty, payment, and transaction information when you become a customer

Please do not submit sensitive personal information that is unnecessary for us to evaluate or fulfill your request.

Information Collected Automatically

When you visit our website, we and our website, analytics, and advertising providers may automatically collect information such as:

  • Internet Protocol address

  • Browser, device, and operating-system information

  • Pages viewed and actions taken

  • Referring website or advertisement

  • Approximate geographic location

  • Dates and times of website visits

  • Cookie and similar technology identifiers

2. How We Use Information

We may use information to:

  • Respond to questions and service requests

  • Schedule complimentary water assessments and appointments

  • Evaluate water concerns and recommend potential treatment options

  • Prepare estimates, agreements, invoices, and service records

  • Provide installation, maintenance, warranty, and customer support

  • Communicate by telephone, text message, or email about a request or existing service

  • Operate, maintain, secure, and improve our website and services

  • Measure advertising and website performance

  • Prevent fraud, misuse, or security incidents

  • Comply with applicable laws and protect our legal rights

We will not use a service-request submission as consent for unrelated automated promotional messages unless we obtain any additional consent required by law.

3. Cookies, Analytics, and Advertising

Our website is hosted through Squarespace and may use essential cookies required for website functionality.

We may also use services such as Google Analytics, Google Ads, Meta Pixel, or similar technologies to understand website activity, measure advertising performance, and determine whether an advertisement resulted in a call, form submission, or other action.

These providers may collect information through cookies, pixels, tags, or similar technologies under their own privacy policies.

You can manage cookies through your browser settings and, when available, through our website’s cookie-preference tools. Disabling certain cookies may affect website functionality.

4. How We Disclose Information

We may disclose information to:

  • Website hosting, email, communications, analytics, advertising, CRM, scheduling, payment, and technology providers

  • Qualified installers, technicians, suppliers, or service professionals when reasonably necessary to fulfill your request or provide contracted services

  • Accountants, insurers, attorneys, and professional advisers

  • Government agencies, courts, or other parties when required by law or reasonably necessary to protect safety, property, legal rights, or prevent fraud

  • A successor organization in connection with a merger, acquisition, financing, reorganization, or sale of business assets

We do not sell or rent customer information for money.

We may use advertising and analytics providers as described above. Depending on applicable law, certain advertising activities may be considered targeted advertising or a form of sharing. You may contact us to request information about or object to applicable uses.

5. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, provide services, maintain business and warranty records, resolve disputes, satisfy legal and accounting obligations, and enforce agreements.

Retention periods may vary depending on the nature of the information and our legal or operational requirements.

6. Information Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information.

However, no website, email system, transmission method, or storage system can be guaranteed to be completely secure. You should use care when transmitting information online.

7. Your Choices and Privacy Rights

You may:

  • Ask us to update or correct your contact information

  • Request access to or deletion of certain personal information, subject to applicable exceptions

  • Opt out of promotional emails by using the unsubscribe instructions provided

  • Opt out of text messages by replying STOP

  • Manage cookies through your browser or available website cookie controls

Depending on applicable law, Texas residents may have rights concerning access, correction, deletion, portability, targeted advertising, sale of personal data, or certain profiling activities.

To submit a privacy request, email info@melodywater.com with the subject line Privacy Request. We may need to verify your identity before completing a request.

If we deny an applicable privacy request, you may appeal by emailing info@melodywater.com with the subject line Privacy Appeal and explaining your request.

8. Children’s Privacy

Our website and services are intended for adults seeking residential water-treatment services. We do not knowingly collect personal information from children under 13.

If you believe a child has provided information to us, please contact us so we can review and, when appropriate, delete it.

9. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy, security, or content practices of those third parties. Review their policies before providing them with personal information.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any updated version will be posted on this page with a revised “Last Updated” date.

11. Contact Melody Water

Questions or privacy requests may be directed to:

Melody Water Solutions LLC
Plano, Texas
Email: info@melodywater.com
Phone: (214) 466-2790
Website: https://www.melodywater.com